This site uses cookies to improve your visitor experience. By using this site you agree to these cookies being set.

close

Shopping conditions

General shopping conditions

Relationships between buyer and seller are followed by this shopping conditions. All relationships arised between buyer (customer) and seller are followed by Czech Civil code number 89/2012 Sb. and other valid legal regulations of Czech republic. Buyer confirms by the order, that accepts this shopping conditions.

Seller

Correspondence and invoicing address

Mgr. Eliška Kubáčová
Mládeže 1002/6
66902 Znojmo
Czech republic
IČ: 88350908

Orders, questions about products

E-mail: info@dogcomfort.eu

Tel: 608 207 814

Buyer

Is every natural person who acts out of his business.

Sales contract

Sales contract is enclosed between seller and buyer in czech language follow the Czech Civil code. Buyer take a stand with  enclosing the contract by means of distance comunication.Seller retains the right to cancel the contract before the clothes will be send to the buyer, in this case seller infoms buyer immediately by e-mail.

Price

Prices are in CZK or EURO, includes VAT. We are not payer of VAT.

Payment

Cash on delivery

Pay through cash on delivery is only possible to Czech republic but not other countries.

Bank transfer

Figure for payment will be depot after made an order. After the payment is made by buyer, the seller will send the products by the terms stated by each product and the time of delivery.

In case if the payment isn't send till 4 days from order, the order will be cancelled without any notice.

We accept payments only in CZK and EUROS.

By payment in EUROS made from others counties then Czech republic, Slovak republic will be add to price of order 25 CZK.

Transport

We send our products by the Czech post.

For CZ is postage and packing 100 CZK.

For SK is postage and packing 190 CZK.

Purchase higher than 4500 CZK is postage and packing for free.

Others countries-clothes can be send all over the World posting will be counted after receiving an order. Price is derived from post service, weight and size of package.

Prices are stated in CZK.

Time of delivery

Delivery time is counted as a time from delivering clothes by seller to chosen carrier, till the time of transfer to the customer. By each products is its availability in working days (this time doesn ´ t include the day of order). Time of availability is not the same as time of delivery.

Czech republic-Send priority through the Czech post or other chosen mail order service, time of delivery is 2-3 days.

Slovak republic-Send priority through the Czech post or other chosen mail order service, time of delivery is 4-5 days.

Other countries-time of delivery is very different, priority send through the Czech post. At first we kindly ask you to write us about the approximate time of delivery. It can happen that the chosen product will be temporary sell out. If this happen we will inform you as soon as possible.

In case of your interest about availability of our products you can contact us number +420 604 255 100 before you make an order.

Withdraft from contract

By Czech Civil code buyer who is a natural person has got the right to cancel the contract within 14 days. I you will decide to use this, please, write us by e-mail info@dogcomfort.eu of use fill in this form. Sign it and send it to us by e-mail info@dogcomfort.eu. While returning the clothes it is necessary to return it with all documents you received it with and to put original of signed form (canceled contract). All costs concerned with return of goods carries buyer.

Seller doesn ´t carry responsibility for damage of goods caused by wrong handling or washing by buyer. To each clothes is put a ticket about how to care about clothes. Seller is not responsible to buyer´s dog damage caused by wearing bought clothes in incorrect, type, size or inappropriate material for the dog.

Personal data

Personal data are protected and handled according to the law number 101/2000 Sb., by the order buyer agrees with that the seller handle with buyer ´s personal data for indefinite time. You can ask us to remove your personal data from our database, in this case write us e-mail to info@dogcomfort.eu.